Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at info@koochkits.com before the withdrawal period expires.

Returns

In addition to your statutory right of withdrawal described above, we offer a 15-day voluntary return period from the date you receive your order.

This voluntary 15-day return policy is separate from and does not limit or replace any statutory consumer rights you may have under applicable law, including your 14-day statutory right of withdrawal where applicable.

To be eligible for a voluntary return under this 15-day policy, the item must be returned in the same condition in which it was received. You may inspect and handle the goods as you would in a physical store, but you are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The original packaging is not required for a return, provided that the product can be returned safely and in a condition that allows us to assess its condition.

Items returned without first requesting a return may not be accepted.

To start a return, please contact us at info@koochkits.com or submit a return request through your customer account on our website.

How to Return an Item

Once your return request has been approved, you may return the item by one of the following methods:

• Via ACS to the Koochkits account at Strovolos Athalassas pick-up point.
• By sending the item to 7a Sotiri Amvrosiou Achilleos, Agios Vasileios, Strovolos 2051, Nicosia, Cyprus.

Unless the return is due to a defective, damaged, or incorrect item supplied by us, the customer is responsible for arranging and paying the direct cost of returning the goods.

If an item is defective, damaged, or incorrect, Koochkits LTD will cover the reasonable direct cost of returning the item. Please contact us before returning the item so that we can provide return instructions and, where applicable, arrange or authorize the return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as reasonably possible if:

• the item is defective;
• the item is damaged;
• you receive the wrong item.

In such cases, please contact us at info@koochkits.com before returning the item. If the item is confirmed to be defective, damaged, or incorrectly supplied by us, we will cover the reasonable direct cost of returning the item.

We will provide instructions for the return and, where appropriate, arrange or authorize the return shipment.

Following receipt and assessment of the item, we will provide an appropriate remedy in accordance with your statutory consumer rights and applicable law.

Exceptions / Non-Returnable Items

The right of withdrawal does not apply, where permitted by applicable law, to:

• custom-made or personalized products;
• sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery;
• perishable goods (such as food);
• gift cards;
• any other products excluded from the right of withdrawal under applicable consumer protection legislation.

Please contact us if you have any questions regarding a specific item before purchase.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once the return has been accepted.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued using the same payment method used for the original transaction unless otherwise agreed.

For withdrawals made under your statutory right of withdrawal, refunds will be processed within 14 days of being informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.